Privacy Policy

Last updated: 5 August 2026

Trading name: Saleh Deco

Legal entity: Saleh Deco SARL

Country: Lebanon

Website: salehdeco.com

Business activity: Lighting, electrical and power products, furniture, home decoration, lifestyle products, project supply, installation services, maintenance and related accessories.

This Privacy Policy explains how Saleh Deco collects, uses, stores, shares and protects personal information through its website, showroom, online shop, WhatsApp, telephone, email, social-media accounts, online forms, customer accounts, quotations, orders, invoices, deliveries, installations, maintenance services, lighting tools and other business channels.

By using the Saleh Deco website, creating an account, submitting information, contacting Saleh Deco, requesting a quotation, placing an order, using a lighting tool or requesting a service, the user acknowledges this Privacy Policy.

Acknowledging this Privacy Policy does not replace any consent required for optional cookies, marketing communications or another specific processing activity.

This Privacy Policy should be read together with Saleh Deco’s:

Terms & Conditions
Returns & Exchanges Policy
Cookie Policy
Any additional terms presented for a particular transaction or service

Nothing in this Privacy Policy limits any right that cannot legally be limited under applicable Lebanese law.

1. Who Controls the Information

Saleh Deco SARL determines the purposes and methods for processing personal information collected through Saleh Deco’s business activities.

For privacy-related enquiries or requests, customers may contact:

Saleh Deco

Achrafieh 1937 Building

Alfred Naccache Street

Beirut, Lebanon

Telephone: +961 1 398 449

Mobile and WhatsApp: +961 3 133 364

Email: info@salehdeco.com

2. Information We May Collect

Saleh Deco may collect personal and business information reasonably necessary to respond to enquiries, prepare quotations, process transactions, deliver products, provide services, manage accounts and maintain customer relationships.

Information may include:

Full name
Telephone and mobile number
Email address
Billing address
Delivery address
Location details
Company or organisation name
Professional title or role
Tax, registration or invoicing details where required
Customer-account information
Login and account-security information
Order history
Quotation history
Product interests
Shopping-cart information
Saved products or preferences
Payment confirmation information
Refund status, method and related transaction information
Delivery and collection instructions
Installation and site-access information
After-sales, repair, maintenance, return or exchange requests
Claims under an applicable written commercial warranty
Messages sent through forms, WhatsApp, email, social media or other communication channels
Reviews, feedback, surveys or customer-service communications
Project plans, drawings, measurements, specifications, photographs and related project information
Calculator inputs and results where submitted or shared with Saleh Deco
Technical website information such as IP address, browser type, device type, operating system, referring page, cookies, session information and website activity
Identity-verification information where reasonably required for an approved refund, account-security request, privacy request or other lawful purpose
Any other information voluntarily submitted for a legitimate business purpose

Saleh Deco does not intentionally request sensitive personal information that is unnecessary for its normal commercial activities.

Customers should not submit medical, financial, identification or other sensitive information unless it is specifically required for a lawful and clearly stated purpose.

Where identification is presented for an approved showroom refund or another verification purpose, Saleh Deco will seek to collect or retain only the information reasonably necessary to complete and document the relevant transaction or request.

3. How Information Is Collected

Saleh Deco may collect information through:

Website contact forms
Online checkout
Customer-account registration
Newsletter registration
Quotation-request forms
Product enquiries
Lighting calculators and planning tools
Uploaded drawings, images or project files
WhatsApp messages
Telephone calls
Email communication
Social-media messages and comments
Showroom visits
In-person sales
Quotations
Sales orders
Invoices and receipts
Delivery and collection documents
Installation and maintenance requests
After-sales, repair, return and exchange requests
Claims under an applicable written commercial warranty
Approved refund procedures
Reviews and customer feedback
Website cookies
Analytics and advertising technologies
Payment, delivery and other service providers
Publicly available professional or business information where reasonably relevant to a legitimate enquiry or commercial relationship

Where information is collected from another person, company, designer, contractor, architect, employer or project representative, Saleh Deco may rely on that person’s authority to provide the information for the relevant transaction or service.

4. Why We Use Personal Information

Saleh Deco may use personal information to:

Respond to questions and enquiries
Provide product information
Confirm stock availability
Prepare quotations
Process showroom and website orders
Confirm and manage payments
Issue invoices, receipts and credit notes
Process approved refunds
Verify identity where reasonably required for a refund, account request, privacy request or security purpose
Arrange delivery or collection
Coordinate installation, supervision, maintenance or repairs
Provide customer service and after-sales assistance
Manage customer accounts
Maintain order and communication history
Process returns, exchanges and complaints
Assess claims under an applicable written commercial warranty
Recommend suitable products
Assess project requirements
Review plans, drawings, measurements or calculator results
Provide technical guidance
Prepare layouts, estimates or product alternatives where requested
Communicate changes to products, orders, deliveries or services
Follow up on quotations and unfinished transactions
Maintain accounting, tax, stock, sales and operational records
Prevent fraud, unauthorised use and security incidents
Protect Saleh Deco, its customers, staff, suppliers and service providers
Improve website functionality
Analyse website use and performance
Improve product presentation, services and customer experience
Measure marketing effectiveness
Send marketing communications where permitted
Record and respect marketing or cookie preferences
Manage legal claims or disputes
Comply with legal, regulatory, accounting, taxation, audit, insurance and contractual obligations

Saleh Deco will seek to use personal information only for legitimate, specific and reasonably related purposes.

5. Information Required to Complete a Transaction

Certain information may be necessary to:

Process an order
Prepare an invoice
Arrange delivery
Create or secure a customer account
Provide a quotation
Process a return, exchange, credit note or approved refund
Review an after-sales request
Assess a claim under an applicable written commercial warranty
Perform an installation, maintenance or repair service
Respond to a project enquiry
Verify the identity and authority of a person making a privacy, account-security or refund request
Meet accounting, taxation, legal or fraud-prevention obligations

Where required information is not provided, Saleh Deco may be unable to complete the requested transaction or service.

Optional information may be provided at the customer’s discretion.

6. Customer Accounts

Customers may create accounts through the Saleh Deco website.

Account information may include:

Name
Email address
Telephone number
Delivery and billing details
Password or authentication information
Order history
Saved addresses
Shopping-cart data
Saved products or preferences

Customers are responsible for protecting their login information and for notifying Saleh Deco if they believe their account has been accessed without authorization.

Saleh Deco may suspend or restrict an account where necessary to address:

Suspicious activity
Security risks
Fraud
Misuse
False information
Unpaid transactions
Violations of the Terms & Conditions

7. Orders, Quotations, and Customer Service

When a customer requests a quotation or places an order, Saleh Deco may process the supplied information to:

Confirm the customer’s identity
Verify product and stock details
Prepare the quotation
Process payment
Create the sales documents
Arrange delivery
Communicate order updates
Provide after-sales assistance
Maintain transaction records
Resolve disputes or claims

Quotation and transaction information may be retained even where the transaction is not completed, where reasonably necessary for follow-up, recordkeeping, fraud prevention, dispute handling, or legitimate commercial analysis.

8. Project Plans, Drawings, and Technical Information

Customers and professionals may submit:

Floor plans
Reflected ceiling plans
Technical drawings
Room measurements
Photographs
Product schedules
Lighting requirements
Specifications
Project documents
Calculator results

Saleh Deco may use this information to:

Understand the request
Recommend products
Prepare quotations
Review quantities
Provide preliminary technical guidance
Coordinate product supply
Support installation or maintenance
Maintain a record of the project interaction

The person submitting the information confirms that they are authorized to share it with Saleh Deco for the requested purpose.

Users should avoid submitting unnecessary confidential, proprietary, personal, or third-party information.

Project files may be shared with relevant staff, suppliers, technicians, installers, or service providers only where reasonably necessary to fulfil the request.

9. Lighting Calculators and Planning Tools

Saleh Deco provides lighting calculators, guides, diagrams, planning tools, and related resources for preliminary support.

When a user operates a calculator without submitting the results, some inputs may remain within the user’s browser or may be processed as part of the normal website session.

Where a user submits, downloads, shares, saves, or sends calculator results to Saleh Deco, the related information may be used to:

Respond to the enquiry
Review the calculation
Recommend suitable products
Prepare a quotation
Provide technical guidance
Improve the tools and user experience

Users should not include unnecessary personal or confidential information in calculator fields or shared results.

Saleh Deco may analyze aggregated or anonymized tool usage to improve functionality without identifying individual users.

10. Marketing Communications

Saleh Deco may send marketing communications where a customer:

Subscribes to receive them
Requests product updates
Provides contact details for that purpose
Has an existing customer relationship where the communication is reasonably relevant and permitted
May otherwise lawfully be contacted

Marketing communications may include:

New products
New collections
Promotions
Campaigns
Events
Lighting guides
Planning tools
Product recommendations
Abandoned-cart reminders
Quotation follow-ups
Showroom updates
Relevant company news

Marketing may be sent through:

Email
WhatsApp
SMS
Telephone
Social media
Other communication channels selected by the customer

Customers may request to stop receiving marketing communications at any time by:

Using an available unsubscribe option
Replying to the message
Contacting Saleh Deco
Updating available communication preferences

Saleh Deco will seek to record and respect valid marketing opt-out requests.

Opting out of marketing does not prevent Saleh Deco from sending necessary operational, transactional or service messages relating to:

Enquiries
Quotations
Orders
Payments
Credit notes and approved refunds
Customer accounts
Deliveries
Collections
Installation
Maintenance
Returns and exchanges
Repairs and after-sales support
Claims under an applicable written commercial warranty
Security
Legal or contractual matters

11. Cookies and Similar Technologies

The Saleh Deco website uses cookies and similar technologies to:

Operate essential website features
Maintain secure sessions
Manage customer login
Remember preferences
Maintain shopping-cart and checkout functionality
Record cookie-consent choices
Analyse website traffic and performance
Understand how visitors navigate and interact with the website
Improve navigation, content and customer experience
Support advertising and campaign measurement
Record campaign-attribution information
Prevent fraud and misuse

Cookies may include:

Essential — Session and Security

These cookies are required for core website functions such as:

Security
Login
Shopping cart
Checkout
Forms
Session management
Website operation

The website may not operate correctly without them.

Required Preferences and Consent

These cookies may remember information such as:

Language
Time zone
Cookie-consent choice
Other required website preferences

Optional Analytics

Optional analytics cookies help Saleh Deco understand website traffic, page use, technical performance and visitor interaction.

Saleh Deco currently uses Google Analytics 4 and Microsoft Clarity for these purposes.

Optional Advertising and Campaign Measurement

Optional advertising, interaction-history and campaign-measurement cookies may be used through:

Google Ads
Microsoft services
Odoo campaign-attribution features

These technologies help measure whether advertisements and promotional links result in website visits, enquiries, orders or other completed actions.

When the website’s cookie banner is displayed, visitors may select:

Only essentials, which keeps optional analytics and advertising cookies disabled; or
I agree, which permits essential cookies and the optional-cookie categories described in the Cookie Policy.

Saleh Deco’s current Odoo consent tool applies one combined choice to optional cookies and does not provide separate selections for each optional-cookie category.

Visitors may change a previous choice by deleting the cookies or stored website data associated with salehdeco.com through their browser settings and reloading the website.

Detailed information about cookie names, providers, purposes, conditional use and typical duration is available in Saleh Deco’s Cookie Policy.

12. Analytics and Advertising

Saleh Deco currently uses or may use the following services:

Google Analytics 4

Google Analytics 4 helps Saleh Deco understand aggregated website activity, including information such as:

Pages viewed
Session activity
General traffic sources
Device and browser categories
Website interactions
Completed actions

Google Analytics cookies are not stored unless optional-cookie consent is granted.

Microsoft Clarity

Microsoft Clarity helps Saleh Deco understand how visitors interact with the website, identify navigation or usability problems and improve the customer experience.

Clarity may provide information such as:

Page-navigation patterns
Click and scroll activity
Session-interaction data
Technical and performance information

Clarity cookies are not stored unless optional-cookie consent is granted.

Google Ads

Google Ads may be used to:

Attribute website visits to advertisements
Measure advertising conversions
Evaluate campaign effectiveness
Improve advertising reporting

Google Ads measurement cookies may appear only after an eligible advertising interaction and after optional-cookie consent has been granted.

Odoo Campaign Attribution

Odoo campaign-attribution technologies may record information such as:

Campaign name
Traffic source
Marketing medium
Promotional link information

This information may be used to understand how a visitor reached the website and whether a campaign resulted in an enquiry, order or other interaction.

Cookieless Measurement

When optional cookies are refused, optional analytics and advertising cookies are not stored or accessed.

Where consent-mode functionality is enabled, Google or Microsoft services may receive limited cookieless technical signals.

These signals may include:

Consent status
General page or event information
Non-persistent technical information used for aggregated measurement or modelling

Cookieless measurement does not permit the optional analytics or advertising cookies described in the Cookie Policy to be stored without consent.

Where an optional service is blocked entirely by the website’s consent configuration, that service does not operate until the required consent is granted.

Analytics and advertising providers may process technical information under their own privacy terms and service conditions.

Further details are available in Saleh Deco’s Cookie Policy.

13. Online Payments and Approved Refunds

Where online payment or an electronic refund is available, payment information may be processed through third-party payment providers, banks or financial services.

Saleh Deco does not intend to store:

Full payment-card numbers
Card-security codes
Complete online-banking credentials

Saleh Deco may receive or retain limited transaction information such as:

Customer name
Payment or refund status
Transaction reference
Payment or refund amount
Payment or reimbursement method
Date and time
Confirmation or failure notice
Information reasonably necessary to reconcile the payment, credit or refund

Payment providers and financial institutions process information according to their own terms, security standards and privacy policies.

Where an approved cash-on-delivery refund is collected from the Achrafieh showroom, Saleh Deco may request proof of purchase and valid identification to verify the purchaser or authorised recipient.

Another secure reimbursement method may be used where agreed or required by applicable law.

14. Information Sharing

Saleh Deco does not sell customer personal information.

Information may be shared where reasonably necessary with:

Website and hosting providers
Payment providers
Banks and financial institutions
Delivery and logistics providers
Installation and maintenance providers
Suppliers and manufacturers
Communication and messaging providers
Email and SMS providers
Analytics providers
Advertising and marketing platforms
Social-media platforms
Customer-support providers
Technology and business-system providers
Accounting and audit providers
Insurance providers
Professional advisers
Legal advisers
Government, regulatory, judicial, tax, or law-enforcement authorities
Other parties required to fulfil an order, service, claim, or lawful request

Information should be shared only to the extent reasonably necessary for the relevant purpose.

Service providers may be subject to their own legal and privacy obligations.

15. Suppliers and Service Partners

Where necessary to confirm product specifications, arrange special orders, investigate defects, obtain spare parts, or provide technical support, Saleh Deco may share limited information with suppliers or manufacturers.

This may include:

Product code
Order reference
Technical issue
Photographs or videos
Installation information
Relevant project details
Customer contact information where direct coordination is necessary

Saleh Deco will seek to avoid sharing information that is not required for the supplier or service partner to perform the relevant task.

16. Social Media and External Platforms

When customers interact with Saleh Deco through:

Instagram
Facebook
LinkedIn
X
YouTube
Google
WhatsApp
Other external platforms

the platform may independently collect and process information according to its own privacy policy.

Saleh Deco controls only the information received and processed directly through its own business activities.

Customers should review the privacy settings and policies of the external platforms they use.

17. International Data Processing

Some website, hosting, communication, messaging, analytics, payment, advertising, supplier, and technology providers may process or store information outside Lebanon.

Where information is processed internationally, Saleh Deco will take reasonable steps to use reputable providers and appropriate contractual, technical, or organizational safeguards, subject to applicable law and available services.

International service providers may also be subject to the laws of the countries in which they operate.

18. Data Security

Saleh Deco takes reasonable administrative, technical, and operational measures intended to protect personal information against:

Unauthorized access
Accidental loss
Misuse
Alteration
Destruction
Improper disclosure
Fraud
Security threats

These measures may include:

Controlled system access
User permissions
Password protection
Account authentication
Secure hosting
System updates
Access restrictions
Staff confidentiality
Backup and recovery measures
Secure communication and payment providers
Review of suspicious activity

No website, communication platform, or storage system can be guaranteed to be completely secure.

Customers should also take appropriate precautions, including:

Protecting passwords
Avoiding sharing login details
Using secure devices
Checking communication sources
Reporting suspicious messages or account activity

19. Data Retention

Saleh Deco retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for related contractual, accounting, taxation, after-sales, operational, security, dispute and legal obligations.

Different records may be retained for different periods.

For example:

Transaction, invoice, payment, credit-note and refund records may be retained for accounting, taxation, audit, fraud-prevention and legal purposes.
Quotations and project correspondence may be retained for commercial reference, dispute management or future support.
After-sales, repair and any applicable written commercial-warranty records may be retained for the relevant support, claim or dispute period.
Return and exchange records may be retained to document the transaction and outcome.
Identity-verification information used for a refund or request will be retained only for as long as reasonably necessary for verification, recordkeeping, fraud prevention or legal compliance.
Customer-account information may be retained while the account remains active and for a reasonable period afterwards where necessary.
Marketing preferences may be retained to respect unsubscribe and objection requests.
Cookie-consent choices may be retained for the period described in the Cookie Policy.
Analytics and campaign information may be retained according to Saleh Deco’s service configuration, the Cookie Policy and the relevant provider’s settings.
Security logs may be retained for fraud prevention and technical investigation.
Uncompleted enquiries may be deleted or archived when no longer reasonably required.

Information may be:

Deleted
Anonymised
Securely archived
Retained where required by law or necessary for legitimate claims, records or dispute resolution

20. Accuracy of Information

Customers should provide accurate and current information.

Customers may request correction where their information is:

Incorrect
Incomplete
Outdated
Ambiguous
No longer relevant to the stated purpose

Saleh Deco may also update information when it becomes aware that a correction is necessary.

Incorrect customer information may affect:

Quotation accuracy
Order processing
Payment or refund processing
Delivery
Installation
Customer support
Return or exchange assessment
After-sales assessment
Assessment of a claim under an applicable written commercial warranty
Account security
Verification of privacy or account requests

21. Customer Privacy Rights

Subject to applicable law, identity verification and legitimate limitations, a person may contact Saleh Deco to request:

Confirmation of whether personal information is being processed
Access to personal information held about them
Information about the purposes of processing
Information about the categories of information held
Information about persons or categories of persons who may receive the information
Correction of inaccurate information
Completion of incomplete information
Updating of outdated information
Objection to processing for legitimate reasons
Removal from marketing communications
Deletion of information that is unlawfully processed or no longer compatible with its purpose
Clarification regarding how their information is used

Lebanese Law No. 81/2018 addresses electronic transactions and personal-data protection, including rights relating to access, understanding, correction, completion, updating and deletion in applicable circumstances. The Lebanese government identifies Law No. 81/2018 as the principal law covering electronic transactions and personal data.

Saleh Deco may request reasonable information to verify the identity and authority of the person making the request.

Some information may need to be retained despite a request where required for:

Orders and transactions
Payments, credit notes and approved refunds
Accounting and taxation
Legal compliance
Returns, exchanges and after-sales support
Claims under an applicable written commercial warranty
Fraud prevention
Security
Legal claims
Dispute resolution
Contract enforcement

Requests may be refused or limited where they are unlawful, unreasonable, repetitive, fraudulent or would adversely affect the rights of another person.

22. Marketing Objections

Customers may object to the use of their information for commercial promotion.

Saleh Deco will seek to record and respect marketing opt-out requests.

A marketing opt-out does not require deletion of all transaction or account records and does not stop necessary service communications.

23. Children’s Privacy

Saleh Deco’s website and services are intended primarily for adult customers, homeowners, professionals, contractors, designers, companies, and other persons legally able to enter transactions.

Saleh Deco does not knowingly create marketing accounts for or intentionally collect personal information directly from children.

Where a parent or legal guardian believes that a child has submitted information without appropriate authorization, they should contact Saleh Deco so the matter can be reviewed.

24. Reviews and Public Content

Where a customer voluntarily submits a review, testimonial, photograph, comment, or public social-media interaction, Saleh Deco may request permission to use it for:

Website content
Social media
Marketing
Customer-service improvement
Product presentation

Saleh Deco will not intentionally present private communication as a public testimonial without appropriate authorization.

Content posted publicly on external platforms may remain governed by the relevant platform’s rules.

25. Business Transfers and Organizational Changes

If Saleh Deco undergoes a lawful restructuring, merger, acquisition, sale, transfer, or reorganization, relevant business records may be transferred as part of that process.

Any recipient would be expected to process personal information consistently with applicable law and the purposes for which it was collected.

26. Legal and Regulatory Disclosure

Saleh Deco may preserve or disclose information where reasonably necessary to:

Comply with applicable law
Respond to a lawful authority
Respond to a court order
Protect legal rights
Investigate fraud
Protect customer or employee safety
Enforce contracts
Resolve disputes
Protect systems and services

Only information reasonably relevant to the purpose should be disclosed.

27. Third-Party Links

The Saleh Deco website may contain links to:

Supplier websites
Social-media platforms
Map services
Payment providers
External tools
Other third-party websites

Saleh Deco is not responsible for the privacy practices, security, availability, or content of independent third-party websites.

Customers should review the privacy policy of each external service before submitting information.

28. Changes to This Privacy Policy

Saleh Deco may update this Privacy Policy to reflect changes in:

Website features
Lighting tools
Business processes
Sales channels
Service providers
Legal requirements
Security practices
Marketing activities
Customer-service procedures

The updated version will be published on this page with a revised “Last updated” date.

Material changes will apply from the date of publication unless another date is stated.

Updates will not remove rights already acquired under applicable law.

29. Contact and Privacy Requests

For privacy-related questions, access requests, correction requests, marketing opt-outs, account updates, or concerns about how information is processed, contact: