Privacy Policy

Last updated: 29 June 2026

Company: Saleh Deco SARL

Website: salehdeco.com

Business Activity: Lighting, electrical, power, furniture, home decoration, lifestyle products, and related accessories.

This Privacy Policy explains how Saleh Deco collects, uses, stores, and protects customer information through our website, showroom, WhatsApp, phone, email, social media pages, quotations, invoices, online forms, customer accounts, and related sales channels.

By using our website, submitting information, placing an order, creating an account, requesting a quotation, contacting us, or communicating with Saleh Deco, the customer agrees to this Privacy Policy.

1. Information We Collect

Saleh Deco may collect information required to respond to inquiries, prepare quotations, process orders, deliver products, issue invoices, provide customer service, and improve our services.

This information may include:

Full name
Phone number
Email address
Delivery address
Billing details
Company name, when applicable
Order history
Product interests
Quotation requests
Website account details
Messages sent through forms, WhatsApp, email, phone, or social media
Payment confirmation details, when applicable
Technical website data such as browser type, device type, IP address, cookies, and website activity

Saleh Deco does not intentionally request unnecessary sensitive personal information.

2. How We Collect Information

We may collect customer information through:

Website forms
Online checkout
Customer account registration
Newsletter or marketing sign-up
WhatsApp messages
Phone calls
Email inquiries
Social media messages
Showroom visits
Quotations, sales orders, invoices, and delivery forms
Customer service and warranty requests
Website cookies and analytics tools

3. How We Use Customer Information

Saleh Deco may use customer information to:

Respond to inquiries
Prepare quotations
Process website and showroom orders
Confirm product availability
Arrange delivery or collection
Issue invoices and receipts
Manage customer accounts
Provide after-sales support
Handle returns, exchanges, and warranty claims
Improve website performance and customer experience
Send order updates, service messages, and customer support communication
Send promotional messages, offers, new arrivals, and marketing updates when appropriate
Maintain internal records for accounting, sales, inventory, and customer service
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal, accounting, and business requirements

4. Marketing Communication

Saleh Deco may contact customers through phone, WhatsApp, SMS, email, or social media regarding products, services, offers, campaigns, new arrivals, abandoned carts, quotation follow-ups, and customer care.

Customers may request to stop receiving marketing messages at any time by contacting Saleh Deco or by using the unsubscribe option when available.

Operational messages related to orders, delivery, payment, warranty, returns, or customer service may still be sent when required to complete a transaction or support request.

5. Website Cookies

The Saleh Deco website may use cookies and similar technologies to improve website functionality, remember user preferences, support shopping cart features, analyze website traffic, and improve customer experience.

Cookies may help us understand which pages are visited, how customers browse the website, and how the website can be improved.

Customers can manage or block cookies through their browser settings. Some website functions may not work properly if cookies are disabled.

6. Online Payments

When online payment is available, payment information may be processed through secure third-party payment providers.

Saleh Deco does not store full card numbers, card security codes, or complete payment credentials on its website.

Payment providers may collect and process payment information according to their own security and privacy standards.

7. Third-Party Services

Saleh Deco may use trusted third-party services to operate the website, process payments, manage communication, improve marketing, analyze website performance, provide hosting, support delivery, or maintain business systems.

These may include, where applicable:

Website and ERP service providers
Hosting providers
Payment processors
Delivery partners
Email and SMS service providers
WhatsApp and communication tools
Social media platforms
Analytics and advertising tools
Accounting, technical, or business support providers

These third parties may process only the information required to provide their services.

8. Social Media and External Platforms

When customers interact with Saleh Deco through Instagram, Facebook, TikTok, WhatsApp, Google, or other external platforms, their activity may also be subject to the privacy policies and terms of those platforms.

Saleh Deco is responsible only for the information it receives and processes directly through its own business channels.

9. Data Storage and Protection

Saleh Deco takes reasonable administrative, technical, and operational measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

Customer information may be stored in internal systems, website systems, email accounts, ERP records, accounting files, customer service records, and communication platforms used by Saleh Deco.

Access to customer information is limited to authorized persons or service providers who need the information for business, support, technical, accounting, delivery, or customer service purposes.

10. Data Retention

Saleh Deco keeps customer information for as long as needed to complete orders, provide customer support, manage warranty claims, maintain accounting records, comply with business requirements, resolve disputes, and improve service.

Information that is no longer needed may be deleted, archived, or anonymized when appropriate.

11. Sharing of Information

Saleh Deco does not sell customer personal information.

Customer information may be shared only when necessary with:

Delivery providers
Payment processors
Website and ERP providers
Technical support providers
Accounting or administrative service providers
Marketing communication tools
Legal, regulatory, or government authorities when required
Other service providers involved in completing the customer’s order or request

Information is shared only to the extent needed for the related purpose.

12. Customer Rights

Customers may contact Saleh Deco to request:

Access to their personal information
Correction of inaccurate information
Update of contact details
Removal from marketing communication
Deletion of certain information, when applicable
Clarification about how their information is used

Some information may need to be retained for accounting, legal, transaction, warranty, or business record purposes.

13. Children’s Privacy

The Saleh Deco website and services are intended for general customers, homeowners, designers, contractors, businesses, and adult users.

Saleh Deco does not knowingly collect personal information from children for marketing or account purposes.

14. International Services and Data Processing

Some website, communication, hosting, ERP, payment, analytics, or marketing services used by Saleh Deco may process or store information outside Lebanon.

By using Saleh Deco’s website or services, customers understand that their information may be processed through such service providers when required for website operation, communication, payment, analytics, marketing, or order processing.

15. Updates to This Privacy Policy

Saleh Deco may update this Privacy Policy from time to time to reflect changes in website features, business processes, service providers, legal requirements, or customer service practices.

The updated version will be published on this page with a revised “Last updated” date.

16. Contact

For privacy-related questions, account updates, marketing opt-out requests, or customer information requests, please contact Saleh Deco using the contact details shown in the website footer or through the Contact Us page.