We want every Saleh Deco purchase to be handled clearly and fairly. This page explains how exchanges, online returns, damaged or defective products, inspections, credit notes and limited monetary refunds are managed.
This policy applies to consumer purchases. B2B, wholesale, project, customised and specially ordered transactions may follow the conditions stated in the relevant quotation, sales order, invoice or written agreement.
Policy Summary
- Showroom purchases: Eligible standard-stock products may be exchanged within 2 calendar days.
- Online purchases: Qualifying consumers may request a return within 10 calendar days from delivery.
- Product condition: Products must remain new, unused, uninstalled, undamaged, complete and suitable for resale.
- Return location: All returns, exchanges and inspections are handled at our Achrafieh showroom.
- Return transportation: The customer normally bears the cost of returning the product.
- Cash refunds: Cash refunds are not offered as a routine change-of-mind option. They apply only in the limited circumstances described below.
Before Returning a Product
Contact Saleh Deco before bringing a product for exchange, return or inspection.
You may initiate a request through:
- Telephone
- Website contact form
- Direct contact with our showroom team
Please provide, where available:
- Invoice or order number
- Product code
- Description of the issue
- Clear photographs or videos
- Photographs of the packaging
- Installation information, where relevant
- Serial number, where available
Products returned without prior communication may require additional review before they can be accepted.
Showroom and Direct Purchases
Products purchased from our showroom or through another non-electronic direct-sale channel do not carry an automatic change-of-mind return right.
As a voluntary Saleh Deco service, an eligible standard-stock product may be accepted for exchange within 2 calendar days from purchase or delivery.
To qualify, the product must be:
- Unused
- Uninstalled
- Undamaged
- Unmodified
- Complete
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase
All exchanges are subject to inspection and approval.
When an exchange is approved, Saleh Deco will normally offer:
- Exchange for another eligible product; or
- A Saleh Deco credit note.
Credit notes are not redeemable for cash and must be used according to any conditions or validity period stated on the credit note.
Online and Electronic Orders
A qualifying consumer who purchases through the Saleh Deco website or another electronic distance-sale channel may request withdrawal from an eligible purchase within 10 calendar days from delivery.
The customer must contact Saleh Deco within the 10-day period.
The product must remain:
- New
- Unused
- Uninstalled
- Undamaged
- Unmodified
- Complete
- In its original condition
- Accompanied by all supplied parts and accessories
The original packaging should be retained and returned because it may be required for safe transportation, identification and inspection.
The customer normally bears the cost and responsibility of returning the product to the Saleh Deco Achrafieh showroom.
Where a valid statutory online withdrawal applies, Saleh Deco will reimburse the eligible product amount after the product has been returned, inspected and approved.
Return Location
All returns, exchanges, technical inspections and approved product submissions are handled at:
Saleh Deco Achrafieh Showroom
Achrafieh 1937 Building
Alfred Naccache Street
Achrafieh, Beirut, Lebanon
Telephone: +961 1 398 449
WhatsApp and mobile: +961 3 133 364
Email: info@salehdeco.com
Saleh Deco does not currently provide routine return collection. Products should not be sent by courier without prior approval and delivery instructions.
Return Transportation Costs
The customer normally bears the cost of bringing or returning an eligible product to the Achrafieh showroom.
Saleh Deco may bear or arrange the return transportation cost when:
- Saleh Deco supplied the wrong product.
- The product was defective upon delivery.
- The delivered quantity was incorrect.
- Saleh Deco approves another arrangement in writing.
- Applicable law requires another remedy.
Original delivery, installation, lifting, handling and other completed service charges are not normally refundable once the relevant service has been performed.
Damaged, Missing or Incorrect Products
Visible issues should be reported within 48 hours from delivery or collection, including:
- Visible damage
- Broken components
- Missing products
- Missing components
- Incorrect products
- Incorrect quantities
- Packaging damage
The affected product must remain unused, uninstalled, unmodified and available for inspection.
Customers should retain the original packaging until the case has been reviewed.
The 48-hour reporting period applies to issues that could reasonably be identified upon delivery. A hidden issue that could not reasonably have been discovered during that period may still be submitted for assessment.
Product Defects and Technical Issues
A product problem does not automatically confirm a manufacturing defect.
Saleh Deco may inspect or test the product to determine whether the issue relates to:
- A manufacturing defect
- Incorrect installation
- Incorrect wiring
- Voltage fluctuation or electrical surge
- Overload
- An incompatible driver, transformer, dimmer or controller
- Water, humidity, heat or poor ventilation
- Physical damage
- Improper handling, storage or use
- Modification or unauthorised repair
- Normal wear or component consumption
Depending on the confirmed issue, product condition, technical feasibility and availability, Saleh Deco may provide:
- Technical guidance
- Repair
- Spare-part replacement
- Product replacement
- Exchange
- Credit note
- Monetary refund where legally required or where no suitable practical remedy is available
A monetary refund is not automatic merely because a product has been submitted for inspection.
Inspection and Resolution Time
Straightforward cases may be assessed during the showroom visit.
Products requiring any of the following may need additional time:
- Electrical or technical testing
- Supplier review
- Repair assessment
- Compatibility investigation
- Spare-part sourcing
- Replacement-product sourcing
- Examination of installation conditions
Because products and technical issues differ, Saleh Deco does not promise one fixed inspection or repair period.
The customer will be informed of the available solution once the necessary assessment has been completed.
Monetary Refunds
Saleh Deco does not provide routine cash refunds for showroom change-of-mind requests.
A monetary refund may apply where:
- A qualifying online withdrawal legally requires reimbursement.
- Saleh Deco supplied an incorrect product and no suitable correction is available.
- A confirmed defect cannot reasonably be repaired or resolved through replacement.
- A paid product becomes unavailable and no acceptable alternative is selected.
- Saleh Deco expressly approves the refund.
- Applicable law requires it.
Once a monetary refund has been approved and the product inspection is complete, Saleh Deco normally processes the refund on the same day or within one business day.
Cash-on-Delivery Orders
For an approved cash-on-delivery refund, the purchaser normally collects the refund personally from the Saleh Deco Achrafieh showroom upon presenting:
- Proof of purchase
- Valid identification
- Any requested return or approval documentation
Another secure reimbursement method may be used where expressly agreed or required by applicable law.
Electronic Payments
Where reasonably available, approved refunds for electronically paid orders may be returned through the original payment method or another secure method agreed with the customer.
Banking or payment-processing delays outside Saleh Deco’s direct control may affect when the funds appear in the customer’s account.
Products Not Eligible for Voluntary Return or Exchange
The following products are not normally eligible for voluntary return or exchange:
- Installed products
- Used products
- Modified or repaired products
- Products damaged after delivery or collection
- Products missing parts, accessories or components
- Products without the packaging required for safe return
- Opened electrical or electronic products, unless a defect is being assessed
- Cut cables and wires
- Cut LED strips
- Cut lighting profiles
- Programmed or configured products
- Customised or made-to-measure products
- Special-order products
- Project-specific products
- Products imported or procured specifically for a customer
- Clearance products
- Display products
- Final-sale products
- Discontinued products
- Last-piece products
- Products damaged through installation, transport, storage, handling or misuse
These exclusions do not remove any mandatory right relating to a confirmed defect, incorrect supply or legal non-conformity.
Furniture and Large Products
Customers must confirm the following before ordering furniture or large products:
- Product dimensions
- Door and corridor dimensions
- Elevator capacity
- Staircase access
- Delivery access
- Available installation space
- Colour and finish
- Site suitability
A product that cannot enter the premises because of incorrect customer measurements or access information is not considered defective.
Custom, special-order or specifically imported furniture is not eligible for voluntary return or exchange.
Additional delivery, return, handling, lifting or storage fees may apply to large products.
Commercial Warranty and After-Sales Support
Saleh Deco does not provide a standard commercial warranty unless a warranty is expressly confirmed in writing for a specific product.
A written warranty, where provided, may appear on:
- The product page
- Quotation
- Sales order
- Invoice
- Product packaging
- Warranty card
- Supplier documentation
- Written Saleh Deco confirmation
Separately from any written commercial warranty, Saleh Deco may provide after-sales assistance such as:
- Product inspection
- Technical guidance
- Repair support
- Spare-part sourcing
- Replacement-component sourcing
- Supplier coordination
This assistance depends on:
- Product condition
- Cause of the issue
- Technical feasibility
- Supplier support
- Spare-part availability
- Product age and model availability
The service may be provided free of charge or against an approved quotation, depending on the circumstances.
Spare parts, replacement glass, shades, crystals, drivers, electronic components and discontinued product parts cannot be guaranteed to remain available indefinitely.
Glass, Crystals, Shades and Fragile Components
Visible breakage or damage present at delivery must be reported within 48 hours.
Glass, crystal, shades and other fragile components broken after delivery or acceptance through impact, installation, handling, transport or misuse are not normally treated as manufacturing defects.
Where a suitable replacement part is available, Saleh Deco may offer it free of charge or against payment depending on the cause of the damage and the circumstances of the case.
Relationship With Our Terms
This Returns & Exchanges Policy forms part of the Saleh Deco Terms & Conditions.
Where a quotation, sales order, invoice or written agreement contains a specific condition for a transaction, that condition may apply together with this policy.
Nothing in this policy excludes a consumer right that cannot legally be excluded under applicable Lebanese law.