Terms & Conditions

Last updated: 5 August 2026

Trading name: Saleh Deco

Legal entity: Saleh Deco SARL

Country: Lebanon

Website: salehdeco.com

Business activity: Lighting, electrical and power products, furniture, home decoration, lifestyle products, project supply, installation services and related accessories.

These Terms & Conditions apply to purchases, quotations, orders, services and interactions with Saleh Deco through our showroom, website, WhatsApp, telephone, email, social-media pages, quotations, invoices, B2B sales and project-related transactions.

By placing an order, confirming a quotation, making a payment, accepting delivery, using our website or requesting a service, the customer agrees to these Terms & Conditions.

Nothing in these Terms excludes or limits any consumer right that cannot legally be excluded under applicable Lebanese law.

1. Scope of Sale

Saleh Deco supplies lighting fixtures, technical lighting systems, decorative products, electrical and power products, furniture, home decoration, lifestyle accessories and related items.

Unless clearly stated in writing, a sale covers product supply only.

Installation, electrical work, ceiling preparation, drilling, assembly, site supervision, transportation, lifting, special handling, programming, maintenance and after-sales site visits are included only when expressly stated in the quotation, invoice, sales order or written confirmation.

Saleh Deco is responsible only for products and services included in the confirmed written scope.

2. Sales Channels Covered

These Terms apply to all Saleh Deco sales channels, including:

Showroom sales
Website orders
WhatsApp orders
Telephone and email orders
Social-media enquiries and orders
Manual quotations
Sales orders and invoices
Retail sales
B2B and wholesale sales
Designer, architect and contractor transactions
Project orders
Installation and maintenance services

A special written condition included in a quotation, invoice, sales order or signed agreement applies to that transaction.

Where a special written condition conflicts with these general Terms, the special written condition takes priority, except where applicable law does not permit the relevant right or obligation to be changed.

3. Customer Classification

Consumer-protection rights may apply differently depending on whether the customer purchases for personal use or for professional, commercial, resale or project purposes.

Business customers, professionals, contractors, designers, architects, developers, resellers and other commercial customers may be subject to specific terms confirmed in their quotation, sales order or agreement.

4. Product Information

Saleh Deco aims to present products as accurately as reasonably possible.

Product information may include:

Product name
Description
Images
Dimensions
Material
Finish
Wattage
Voltage
Lumens
Colour temperature
Beam angle
IP rating
Driver information
Installation type
Technical specifications

Small variations may occur due to:

Manufacturing tolerances
Supplier batch differences
Natural material variation
Photography and lighting conditions
Screen colour differences
Supplier specification updates
Packaging or model revisions
Production improvements

Product images may show furniture, accessories, props, bulbs, installation examples or decorative settings that are not included unless expressly stated.

The customer must review the product specifications and confirm suitability for the intended space, voltage, application, installation method and technical requirement.

5. Product Availability

Stock availability may change until an order is formally confirmed.

Products are not reserved by:

Adding them to a shopping cart
Verbal interest
WhatsApp enquiry
Social-media message
Requesting a quotation
Requesting product information

Stock is reserved only after Saleh Deco confirms the reservation and receives any required payment or deposit.

Limited-stock, clearance, display, discontinued and last-piece products may become unavailable without prior notice.

6. Pricing and Currency

Unless otherwise stated, prices are displayed in United States dollars.

Payment may be made in USD or in an accepted equivalent local currency according to the exchange rate disclosed and applied by Saleh Deco at the time of payment.

Prices may differ between:

Showroom
Website
Retail
Wholesale
Projects
Quotations
Promotions
Clearance sales
Special agreements

Prices may change without notice unless a quotation or order has been confirmed within its stated validity period.

Saleh Deco may correct a pricing, stock, technical or listing error before accepting an order.

If an error is discovered after payment, Saleh Deco may offer:

Order correction
Replacement product
Credit note
Refund of the affected amount
Cancellation of the affected item

Any applicable delivery, installation, handling or other charge will be disclosed before the relevant order or service is confirmed.

7. Quotations

Quotations are valid for the period shown on the quotation.

If no validity period is stated, the quotation remains valid for seven calendar days from its issue date.

A quotation is based on:

Available stock
Current supplier prices
Current exchange conditions
Requested quantities
Provided specifications
Delivery location
Available project information

A quotation does not reserve stock unless Saleh Deco confirms the reservation and receives the required deposit or payment.

Changes in quantity, product, finish, location, technical requirement, installation scope or supplier price may require a revised quotation.

8. Order Confirmation

An order is confirmed only when Saleh Deco:

Accepts the order; and
Receives the required payment, deposit or written approval.

Website order acknowledgements do not necessarily represent final acceptance.

Website orders remain subject to:

Stock availability
Product condition
Correct pricing
Payment verification
Delivery area
Customer information
Internal review

If an ordered item is unavailable, incorrectly listed, damaged or discontinued, Saleh Deco may offer:

An alternative product
Partial fulfilment
Credit note
Refund of the affected amount
Cancellation of the unavailable item

No additional delivery or transportation charge will be imposed after an order without first being communicated to the customer for approval.

9. Payment Terms

Payment terms depend on the sales channel, product type, customer profile, order value and confirmed agreement.

Saleh Deco may require:

Full payment before delivery
A deposit to confirm the order
Final payment before delivery or collection
Project payment stages
Written B2B payment terms

Unless otherwise confirmed in writing, products remain the property of Saleh Deco until payment is received in full.

Saleh Deco may delay delivery, collection, installation or order release until all due amounts are paid.

Bank, card, transfer or payment-processing fees may be charged where disclosed before payment.

10. Delivery and Collection

Delivery timing depends on:

Stock availability
Product condition
Order size and volume
Delivery location
Vehicle and driver availability
Supplier lead time
Site readiness
Access and handling requirements

Delivery charges apply unless expressly included in the confirmed order.

The customer must provide accurate:

Name
Telephone number
Delivery address
Location information
Floor and access details
Elevator availability
Parking information
Building permissions
Responsible site contact

Additional charges may apply when delivery fails because of:

Incorrect customer information
Customer absence
Refusal to receive
Restricted access
Site unreadiness
Missing permissions
Unavailable lifting or access equipment

The customer or an authorised representative should be available to inspect and sign for the order.

Where the customer chooses showroom collection, the order must be collected within the agreed period. Storage charges may apply where collection is unreasonably delayed after the customer has been informed that the order is ready.

11. Delivery Charges

Standard delivery within Lebanon is charged according to the applicable delivery zone:

Zone A: $10
Zone B: $15
Zone C: $20

The applicable zone is determined according to the delivery location and is confirmed before the order is finalised.

These standard delivery charges apply only to orders that can reasonably be transported through a normal domestic courier service.

Oversized, bulky, fragile, high-volume or special-handling orders may require:

A dedicated vehicle or truck
Additional personnel
Lifting equipment
Special packaging
Multiple delivery trips
Special access arrangements
Other transportation services

The size, weight, volume, fragility and handling requirements of an order may be more relevant than its monetary value when determining transportation costs.

A delivery charge calculated or displayed during online checkout may therefore require review where the order contains oversized, bulky, high-volume or special-handling products.

Any additional transportation, lifting or handling charge will be communicated to the customer before dispatch or delivery is confirmed.

The customer may accept the revised transportation quotation, arrange approved collection from the showroom or cancel the unfulfilled affected order where no suitable delivery arrangement is agreed.

Where an unfulfilled standard-stock order is cancelled because the customer does not accept an additional transportation quotation, any amount already paid for the cancelled product will be refunded.

This cancellation option does not automatically apply to customised, made-to-order, imported, project-specific or specially procured products whose terms and transportation requirements were separately confirmed.

Saleh Deco does not maintain a general free-delivery offer unless free delivery is expressly confirmed in writing for a particular order or promotion.

Delivery, transportation, lifting, handling, installation and other service fees are non-refundable once the relevant service has been performed.

An exception may apply where:

Saleh Deco supplied the wrong product
The product was defective upon delivery
The agreed service was not performed
Saleh Deco approves otherwise in writing
Applicable law requires another remedy

Return collection, re-delivery and additional transportation may be charged separately.

12. Lead Times

Lead times are estimates unless expressly guaranteed in writing.

Lead times may be affected by:

Supplier production
Shipping delays
Customs procedures
Port or airport delays
Road conditions
Public holidays
Weather
Security conditions
Government restrictions
Force majeure
Circumstances outside Saleh Deco’s control

A delay does not automatically create a right to cancel a custom, imported, reserved, project-specific or special-order product, except where applicable law requires otherwise or Saleh Deco agrees in writing.

13. Site Readiness

Where delivery, installation, measurement or technical work is required, the site must be ready before the scheduled visit.

Site readiness may include:

Correct electrical points
Completed ceiling and wall preparation
Correct voltage and electrical protection
Safe working access
Clear working space
Final measurements
Approved drawings
Building permissions
Availability of a responsible contact
Protection of floors, walls, furniture and finishes
Necessary lifting equipment or scaffolding where applicable

Additional charges may apply for waiting time, additional visits, re-delivery, storage or rescheduling caused by site unreadiness.

14. Installation and Technical Work

Installation is included only where expressly confirmed in writing.

The confirmed quotation or agreement determines the installation scope.

Unless expressly included, installation does not cover:

Civil works
Structural work
Ceiling reinforcement
Gypsum work
Painting
Special-surface drilling
Hidden wiring
Electrical fault correction
Removal of old fixtures
Programming
Scaffolding
Lifting machinery
Ceiling repair
Decorative finishing
Work by third parties
Work outside the confirmed scope

Saleh Deco is not responsible for work performed by external contractors, electricians, installers, designers or other third parties.

Where installation is performed by another party, the customer must ensure that the installer follows all product, electrical and safety requirements.

Additional work caused by site conditions, revised instructions or undisclosed requirements may require a revised quotation.

15. Electrical Conditions and Compatibility

Lighting and electrical products must be used with proper:

Voltage
Wiring
Grounding
Electrical protection
Ventilation
Drivers
Transformers
Controllers
Dimmers
Control systems

The customer and installer must confirm compatibility before installation.

Incorrect installation, voltage fluctuation, electrical surge, overload, incompatible controls, water exposure, poor ventilation or unsuitable site conditions may damage products, invalidate any applicable written commercial warranty and prevent free remedial support where the issue was not caused by a product defect.

Magnetic systems, track systems, dimmable products, smart products, LED strips, drivers, transformers and controllers must be used only with compatible components.

Products must not be modified, rewired, opened or connected outside their stated specifications unless Saleh Deco or the relevant manufacturer has expressly approved the modification.

16. Measurements and Fit

The customer is responsible for verifying:

Product dimensions
Ceiling height
Suspension length
Wall and floor space
Furniture placement
Wiring locations
Cut-out dimensions
Installation clearances
Access requirements
Product compatibility

Saleh Deco may provide guidance, but final confirmation remains the customer’s responsibility unless a written measurement or design service has been included.

Measurements and installation requirements should be checked before ceiling, wall, wiring or furniture preparation begins.

A product that does not fit because of incorrect customer measurements, access information or site preparation is not considered defective.

17. Inspection Upon Delivery or Collection

Customers must inspect products promptly upon delivery or collection.

The customer should report visible issues within 48 hours, including:

Visible damage
Broken components
Wrong products
Missing products
Missing components
Quantity discrepancies
Packaging damage

Products related to a claim must remain:

Unused
Uninstalled
Unmodified
Unrepaired
Complete
Available for inspection

The original packaging should be retained where reasonably possible because it may be required to identify the product, verify transportation damage and safely handle the claim.

Installing, using, modifying, repairing or discarding the product before inspection may prevent Saleh Deco from verifying the reported issue.

The 48-hour reporting period applies to issues that could reasonably be identified upon delivery or collection. It does not automatically exclude a hidden issue that could not reasonably have been discovered during that period.

18. Showroom and Direct-Sale Exchanges

Saleh Deco does not accept change-of-mind returns as an automatic customer right for showroom and other non-electronic sales.

As a voluntary commercial accommodation, Saleh Deco may accept an eligible standard-stock product for exchange within two calendar days from the purchase or delivery date.

The product must be:

Unused
Uninstalled
Undamaged
Unmodified
Complete
In its original packaging
In resalable condition
Accompanied by proof of purchase

All exchanges are subject to inspection and approval.

When an exchange is approved, Saleh Deco will normally offer:

Exchange for another eligible product; or
A Saleh Deco credit note.

Credit notes:

Are not redeemable for cash
Cannot be transferred unless approved
Must be used according to any validity period stated on the credit note
May not be applied to restricted items or services where stated

If the replacement product has a higher value, the customer must pay the difference.

If the replacement product has a lower value, any remaining approved amount will normally remain as a credit note rather than being paid in cash.

19. Website and Electronic Orders

A qualifying consumer who purchases through the Saleh Deco website or another electronic distance-sale channel may exercise a withdrawal right where granted under applicable Lebanese law.

Where the legal withdrawal right applies, the customer must notify Saleh Deco within ten calendar days from delivery of the goods.

The customer must contact Saleh Deco within the ten-day period before returning the product.

The product must remain:

New
Unused
Uninstalled
Undamaged
Unmodified
Complete
In its original condition
Accompanied by all supplied parts and accessories

The original packaging should be retained and returned because it may be required for safe transportation, product identification and inspection.

The customer must return the product safely and provide proof of purchase.

All returns, exchanges and product inspections are handled at the Saleh Deco Achrafieh showroom.

The customer normally bears the cost and responsibility of bringing or returning the product to the showroom.

Saleh Deco does not provide routine return collection, and products should not be sent by courier without prior approval and delivery instructions.

Saleh Deco may bear or arrange the return transportation cost where:

Saleh Deco supplied the wrong product
The product was defective upon delivery
The delivered quantity was incorrect
Saleh Deco approves another arrangement in writing
Applicable law requires another remedy

The legal withdrawal right may not apply where:

The product was used before the withdrawal period expired
The product was installed
The goods were made to order
The goods were customised
The goods were produced according to customer specifications
The goods became faulty or damaged through misuse, poor maintenance or improper handling
Another legal exception applies

Where a valid statutory online withdrawal applies, Saleh Deco will reimburse the eligible product amount after the product has been returned, inspected and approved.

For voluntary exchanges outside the statutory withdrawal right, Saleh Deco may offer an exchange or issue a credit note at its discretion.

Detailed return procedures, return methods, inspection arrangements, refund methods and processing periods are provided in the Saleh Deco Returns & Exchanges Policy.

20. Change-of-Mind Requests

Except for any mandatory legal right applicable to qualifying electronic purchases, Saleh Deco does not accept returns because of:

Change of mind
Wrong selection
Wrong colour
Wrong size
Unsuitable appearance
Customer measurement error
Incompatibility not disclosed before purchase
Preference for another model
Failure to verify product dimensions or specifications

Saleh Deco may exceptionally approve an exchange at its discretion where the product qualifies under these Terms.

An exceptional approval in one case does not create an obligation to approve another case.

21. Defective, Damaged, Missing or Wrong Products

Visible damage, missing parts, quantity discrepancies or incorrect products should be reported within 48 hours from delivery or collection.

The customer should provide, where available:

Invoice or order number
Product code
Clear photographs
Video where relevant
Photographs of the packaging
Description of the issue
Installation information where applicable
Serial number where available

The affected product must remain available for inspection.

Saleh Deco may inspect or test the product before determining the appropriate outcome.

Inspection normally takes place at the Saleh Deco Achrafieh showroom. Collection may be arranged only where Saleh Deco expressly approves it.

A reported product problem does not automatically confirm a manufacturing defect.

Saleh Deco may assess whether the issue relates to:

A manufacturing defect
Incorrect installation
Incorrect wiring
Voltage fluctuation
Electrical surge
Overload
Incompatible drivers, transformers, dimmers or controllers
Water, humidity, dust, heat or poor ventilation
Physical damage
Improper handling, storage or use
Modification
Unauthorised repair
Normal wear
Component consumption
Another external condition

Depending on the confirmed issue, product condition, technical feasibility, availability, supplier review and applicable law, Saleh Deco may provide:

Technical guidance
Repair
Spare-part replacement
Product replacement
Exchange
Credit note
Monetary refund where legally required or where no suitable practical remedy is available
Another appropriate solution

Saleh Deco may prioritise repair, spare-part replacement, product replacement or exchange where these options can reasonably resolve the confirmed issue.

A monetary refund is not automatic merely because a product has been submitted for inspection.

A hidden issue reported after 48 hours will be assessed according to the product condition, available evidence, any applicable written commercial warranty and mandatory consumer rights.

The 48-hour reporting period applies only to issues that could reasonably have been identified upon delivery or collection.

Straightforward cases may be assessed during the showroom visit.

Products requiring technical testing, supplier review, repair assessment, compatibility investigation, spare-part sourcing or replacement-product sourcing may require additional time.

Because products and technical issues differ, Saleh Deco does not promise one fixed assessment or repair period. The customer will be informed of the available solution after the necessary assessment has been completed.

Once a monetary refund is approved, the product inspection is complete and no alternative remedy is available or appropriate, Saleh Deco normally processes the refund on the same day or within one business day.

For approved cash-on-delivery refunds, the purchaser normally collects the refund from the Saleh Deco Achrafieh showroom upon presenting proof of purchase and valid identification.

Another secure reimbursement method may be used where expressly agreed or required by applicable law.

Detailed procedures are provided in the Saleh Deco Returns & Exchanges Policy.

22. Non-Returnable Products

The following products are not eligible for voluntary return or exchange, except where defective, incorrectly supplied, legally non-conforming or otherwise required by applicable law:

Installed products
Used products
Modified or repaired products
Products damaged after delivery or collection
Products missing components or accessories
Products without the packaging required for safe return, product identification, inspection or resale
Opened electrical or electronic products
Customised products
Made-to-measure products
Special-order products
Project-specific products
Products imported specifically for a customer
Products procured specifically for a customer
Cut cables
Cut wires
Cut LED strips
Cut lighting profiles
Programmed or configured products
Assembled-to-order products
Clearance products
Display products
Final-sale products
Discontinued products
Last-piece products
Products damaged through installation, transport, storage, handling or misuse

Opened electrical or electronic products may be reviewed where a defect or legal non-conformity is alleged.

These exclusions do not remove any mandatory right relating to a confirmed defect, incorrect supply or legal non-conformity.

23. Furniture and Large Items

Furniture and large products are subject to the same return and exchange rules.

Customers must verify before confirmation:

Dimensions
Access routes
Door widths
Elevator capacity
Staircase access
Installation space
Colour and finish
Site suitability

Furniture and large items that cannot enter the premises because of incorrect measurements or access information are not considered defective.

Additional delivery, handling, lifting, return or storage fees may apply.

Custom, made-to-measure, special-order or specifically imported furniture is not eligible for voluntary return or exchange except where mandatory legal rights apply.

Where a large item requires a dedicated vehicle, truck, lifting equipment or additional handling personnel, transportation charges will be quoted separately.

24. Clearance, Display and Final-Sale Products

Clearance, display, discontinued, limited-stock and last-piece products are sold according to their available condition.

They may include:

Display marks
Older packaging
Cosmetic imperfections disclosed before sale
Limited quantities
Discontinued parts
Limited future supplier support
No expected restock

These products are final sale and are not eligible for voluntary return, exchange or refund.

Final-sale status does not exclude mandatory rights relating to an undisclosed defect, incorrect description or legal non-conformity.

Customers are encouraged to inspect these products before purchase or acceptance.

Any known non-harmful defect or material condition will be disclosed where applicable.

25. Commercial Warranty and After-Sales Support

Saleh Deco does not provide a standard voluntary commercial warranty unless one is expressly confirmed in writing for a specific product.

Where a written commercial warranty is provided, the relevant document defines its:

Duration
Scope
Conditions
Exclusions
Available remedies

Written commercial-warranty confirmation may appear on:

The product page
Quotation
Sales order
Invoice
Product packaging
Warranty card
Supplier documentation
Written Saleh Deco confirmation

Any written commercial warranty is additional to, and does not replace, mandatory rights relating to product conformity or hidden defects under applicable law.

Separately from any written commercial warranty, Saleh Deco may provide after-sales assistance such as:

Product inspection
Technical guidance
Repair support
Spare-part sourcing
Replacement-component sourcing
Supplier coordination

After-sales assistance depends on:

Product condition
Cause of the issue
Technical feasibility
Supplier support
Spare-part availability
Product age
Model availability

The service may be provided free of charge or against an approved quotation, depending on the circumstances.

Physical breakage, misuse, incorrect installation, incorrect wiring, voltage fluctuation, electrical surge, overload, incompatible components, unauthorised repair, modification, unsuitable environmental exposure, poor handling, third-party damage and normal wear are not normally treated as manufacturing defects.

Unless expressly included in writing, a commercial warranty or after-sales remedy does not include:

Delivery or collection
Product removal or reinstallation
Site visits
Labour
Scaffolding or lifting equipment
Civil, ceiling or electrical work
Decorative finishing
Third-party charges

Spare parts, replacement glass, shades, crystals, drivers, electronic components and discontinued-product parts cannot be guaranteed to remain available indefinitely.

Visible breakage of glass, crystals, shades or other fragile components present at delivery should be reported within 48 hours.

Fragile components broken after delivery or acceptance through impact, handling, transport, installation or misuse are not normally treated as manufacturing defects.

Where a suitable replacement part is available, Saleh Deco may offer it free of charge or against payment depending on the cause of the damage and the circumstances of the case.

Nothing in this section limits a mandatory right that cannot legally be excluded.

26. Maintenance and Repairs

Maintenance and repair services are subject to:

Product condition
Cause of the issue
Technical feasibility
Spare-part availability
Supplier support
Inspection
Separate quotation where applicable

Repairing a product may not always be technically or commercially possible.

Any repair or maintenance cost must be confirmed before work proceeds unless:

The work is covered by an applicable written commercial warranty
Saleh Deco accepts the work as a free remedy for a confirmed defect
Saleh Deco expressly provides the service without charge

Inspection or attempted repair does not guarantee that a product can be restored.

Saleh Deco is not responsible for data, settings, programming or modifications previously performed by third parties.

Products that are not collected after completed or declined repair work may become subject to storage charges after reasonable notice.

27. Special, Imported and Custom Orders

Special orders, customised products, imported products, project-specific products, modified products and made-to-measure products require written confirmation and may require a deposit or full payment.

Once confirmed, they cannot be cancelled, changed, returned or exchanged unless Saleh Deco agrees in writing or applicable law requires otherwise.

Lead times remain estimates and may be affected by suppliers, manufacturing, shipping, customs or external conditions.

Supplier changes, discontinuation or production limits may require:

Revised specifications
Alternative products
Revised timing
Cancellation and appropriate settlement

Minor production or supplier variations that do not materially change the confirmed function or general appearance of the product do not automatically create a right to cancel.

28. B2B, Wholesale and Project Orders

B2B, wholesale, architect, designer, contractor, developer, reseller and project transactions may have separate:

Pricing
Discounts
Payment terms
Delivery terms
Reservations
Lead times
Responsibilities
Installation scopes
Technical submittals
Approval procedures
Return and cancellation conditions

Saleh Deco is responsible only for products and services expressly listed in the confirmed quotation or agreement.

Additional work, changes, urgent requests, re-deliveries, storage, site visits or coordination outside the agreed scope may be charged separately.

Consumer withdrawal rights intended for personal consumer purchases may not apply to professional or commercial transactions.

Product approval by a consultant, designer, contractor or authorised customer representative is treated as approval for the relevant commercial transaction unless Saleh Deco is informed otherwise in writing before confirmation.

29. Product Application and Usage

Products must be used only for their intended purpose.

Indoor products must not be installed outdoors or in humid areas unless they carry the appropriate rating and are suitable for that application.

Outdoor products must be installed with proper:

Sealing
Drainage
Electrical protection
Cabling
Grounding
Environmental protection

Incorrect application, modification or use may affect product performance, invalidate any applicable written commercial warranty and prevent free remedial support for customer-caused damage.

The stated IP rating applies only where the product is installed correctly and all required seals, glands, covers and connections are properly maintained.

30. Handling and Storage

After delivery or collection, the customer is responsible for proper handling and storage.

Products must be stored in a:

Dry
Clean
Safe
Protected
Suitable environment

Damage caused by humidity, impact, construction activity, stacking, heat, dust, water, poor storage or mishandling is not treated as a manufacturing defect and does not normally qualify for free remedial support.

Fragile products must remain securely packed until they are ready for installation.

31. Lighting Calculators, Guides and Technical Content

Saleh Deco may provide calculators, guides, diagrams, articles, recommendations, layouts, comparisons, estimates and other technical or educational content.

These resources are provided for preliminary guidance and general support only.

Results depend on:

Information entered by the user
Tool assumptions
Available product information
Room dimensions
Geometry
Surface reflectance
Furniture and obstructions
Installation conditions
Electrical conditions
Product tolerances
Photometric performance
Applicable project requirements

Calculator and guide results are not:

Guarantees
Certified designs
Engineering approvals
Final execution drawings
Complete photometric studies
Universally applicable specifications

The tools may not account for every:

Site condition
Reflection
Glare requirement
Irregular geometry
Obstruction
Heat condition
Voltage drop
Cable route
Installation constraint
Legal requirement
Technical standard

The user and relevant professionals remain responsible for verifying:

Final quantities
Fixture layouts
Product suitability
Electrical design
Cable size
Driver capacity
Compatibility
Installation requirements
Applicable standards
Regulatory compliance

Saleh Deco is responsible only for technical calculations, drawings, layouts or services expressly included in a confirmed written quotation or agreement.

32. Customer-Submitted Plans and Information

Customers may submit plans, drawings, measurements, photographs, product lists or project information.

The customer is responsible for ensuring that:

The information is accurate
Measurements are correct
The latest plan version is supplied
They are authorised to share the material
Relevant conditions are disclosed

Saleh Deco may rely on the information provided.

Errors, omissions or changes in customer-supplied information may require revised recommendations, quantities, prices, specifications or layouts.

Saleh Deco is not responsible for errors resulting from outdated, incomplete or inaccurate information supplied by the customer or another project party.

33. Order Changes and Cancellations

Order changes and cancellations require Saleh Deco’s approval.

Confirmed orders may not be cancelled where they are already:

Prepared
Reserved
Delivered
Installed
Modified
Ordered from a supplier
Imported
Customised
Assigned to a project

An approved cancellation may be subject to deductions for actual or non-recoverable:

Supplier charges
Bank charges
Payment-processing fees
Delivery costs
Handling costs
Restocking costs
Other expenses incurred for the order

The customer will be informed of any applicable deduction before an optional cancellation is completed where reasonably possible.

These deductions apply only to approved order cancellations. They do not create a restocking fee for a valid statutory online withdrawal, confirmed defect, incorrect supply or other return where such a fee is not legally permitted or was not clearly disclosed before the transaction.

Nothing in this section limits a mandatory legal withdrawal or cancellation right applicable to a qualifying transaction.

34. Promotions and Discounts

Promotions, vouchers, bundles and discounts apply only:

During the stated period
While stock lasts
According to the stated conditions

Promotions may not be combined with:

Other promotions
Wholesale prices
Project prices
B2B discounts
Clearance offers
Special agreements

Saleh Deco may correct or end a promotion where there is a stock shortage, listing error, pricing error or campaign change.

Where an advertised promotion specifies no duration or available quantity, it will be handled in accordance with applicable law.

A promotion does not reserve stock unless an order is confirmed.

35. Website Use

Customers may use the website to:

Browse products
Create an account
Request information
Submit forms
Place orders
Use lighting tools
Contact Saleh Deco

Users must not:

Attempt unauthorised access
Interfere with website operation
Submit false information
Introduce malicious code
Copy content for unauthorised commercial use
Misuse tools or services
Infringe intellectual-property rights
Use the website unlawfully

Saleh Deco may update, restrict, suspend or discontinue website content or functionality at any time.

Temporary website unavailability does not affect an order already accepted, although access to online account features may be interrupted.

36. Customer Accounts

Customers are responsible for:

Maintaining account security
Protecting login details
Providing accurate information
Reporting unauthorised use

Saleh Deco may suspend or restrict an account in cases of:

Misuse
False information
Suspicious activity
Unpaid amounts
Security concerns
Breach of these Terms

Account suspension does not cancel outstanding payment or contractual obligations.

37. Privacy and Customer Data

Saleh Deco processes personal information according to its Privacy Policy.

Personal information may be used to:

Respond to enquiries
Prepare quotations
Process orders
Arrange delivery
Provide customer support
Issue invoices
Manage accounts
Investigate claims
Provide marketing where permitted
Meet legal and accounting obligations

Saleh Deco does not sell customer personal information.

Customers may review the full Privacy Policy on the Saleh Deco website.

38. Intellectual Property

The Saleh Deco website and related content may include:

Text
Product descriptions
Images
Logos
Brand names
Graphics
Layouts
Tools
Calculators
Guides
Diagrams
Marketing material

This material belongs to Saleh Deco, its licensors or relevant rights holders, or is used with permission.

It may not be copied, reproduced, altered, distributed, scraped or used commercially without written permission.

NOX, Objet Lumière and Vicomte are Saleh Deco in-house brands and brand marks used by Saleh Deco.

Third-party names, product marks and logos remain the property of their respective rights holders.

39. Third-Party Links and Services

The website may include links or integrations provided by third parties.

Saleh Deco does not control all third-party websites, platforms, payment providers, map services, messaging services or social networks.

Use of a third-party service may be governed by that provider’s own terms and privacy policy.

A third-party link does not automatically constitute an endorsement of all content or services provided by that third party.

40. Force Majeure

Saleh Deco is not responsible for delay or failure caused by circumstances outside its reasonable control, including:

Supplier delay
Manufacturing delay
Shipping disruption
Customs delay
Road closure
Strike
Electricity interruption
Internet failure
Fire
Natural event
Public emergency
Government restriction
Instability
Security event
Force majeure

Where possible, Saleh Deco will communicate material delays and propose a practical solution.

Any rights that cannot legally be limited because of the relevant circumstances remain unaffected.

41. Limitation of Responsibility

To the extent permitted by law, Saleh Deco is responsible only for products and services expressly confirmed in writing.

Saleh Deco is not responsible for indirect loss arising from:

Project delay
Contractor delay
Third-party work
Incorrect installation
Unsuitable site conditions
Customer misuse
Business interruption
Lost profit
Loss caused by inaccurate customer information

For an approved claim, Saleh Deco’s responsibility may be limited to the repair, replacement, exchange, credit, refund or value of the affected product or confirmed service, subject to mandatory legal rights.

Saleh Deco is not responsible for damage caused by continued use of a product after the customer became aware, or should reasonably have become aware, of a potentially unsafe condition.

Nothing in these Terms excludes liability or a consumer right that cannot lawfully be excluded.

42. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.

The invalid provision will be interpreted or adjusted only to the extent necessary to comply with applicable law.

43. Updates to These Terms

Saleh Deco may update these Terms from time to time.

The version displayed on the website at the time of an order generally applies to that transaction, subject to any specific written terms and applicable law.

Material changes do not retroactively remove rights already acquired under a confirmed transaction.

The “Last updated” date at the beginning of this page identifies the current published version.

44. Governing Law and Disputes

These Terms are governed by the laws of Lebanon.

Customers should first contact Saleh Deco so that the parties can attempt to reach a practical resolution.

Where no resolution is reached, the dispute may be submitted to the competent consumer-protection authorities, dispute-resolution bodies or courts in Lebanon, as applicable.

Nothing in this section prevents either party from exercising a right available under applicable law.

45. Contact Information

For orders, exchanges, delivery issues, after-sales requests, repairs, claims under an applicable written commercial warranty or other customer support:

Saleh Deco

Achrafieh 1937 Building

Alfred Naccache Street

Achrafieh, Beirut, Lebanon

Telephone: +961 1 398 449

Mobile and WhatsApp: +961 3 133 364

Email: info@salehdeco.com