Terms & Conditions

Last updated: 30 July 2026

Trading name: Saleh Deco

Legal entity: Saleh Deco SARL

Country: Lebanon

Website: salehdeco.com

Business activity: Lighting, electrical and power products, furniture, home decoration, lifestyle products, project supply, installation services and related accessories.

These Terms & Conditions apply to purchases, quotations, orders, services and interactions with Saleh Deco through our showroom, website, WhatsApp, telephone, email, social-media pages, quotations, invoices, B2B sales and project-related transactions.

By placing an order, confirming a quotation, making a payment, accepting delivery, using our website or requesting a service, the customer agrees to these Terms & Conditions.

Nothing in these Terms excludes or limits any consumer right that cannot legally be excluded under applicable Lebanese law.

1. Scope of Sale

Saleh Deco supplies lighting fixtures, technical lighting systems, decorative products, electrical and power products, furniture, home decoration, lifestyle accessories and related items.

Unless clearly stated in writing, a sale covers product supply only.

Installation, electrical work, ceiling preparation, drilling, assembly, site supervision, transportation, lifting, special handling, programming, maintenance and after-sales site visits are included only when expressly stated in the quotation, invoice, sales order or written confirmation.

Saleh Deco is responsible only for products and services included in the confirmed written scope.

2. Sales Channels Covered

These Terms apply to all Saleh Deco sales channels, including:

Showroom sales
Website orders
WhatsApp orders
Telephone and email orders
Social-media enquiries and orders
Manual quotations
Sales orders and invoices
Retail sales
B2B and wholesale sales
Designer, architect and contractor transactions
Project orders
Installation and maintenance services

A special written condition included in a quotation, invoice, sales order or signed agreement applies to that transaction.

Where a special written condition conflicts with these general Terms, the special written condition takes priority, except where applicable law does not permit the relevant right or obligation to be changed.

3. Customer Classification

Consumer-protection rights may apply differently depending on whether the customer purchases for personal use or for professional, commercial, resale or project purposes.

Business customers, professionals, contractors, designers, architects, developers, resellers and other commercial customers may be subject to specific terms confirmed in their quotation, sales order or agreement.

4. Product Information

Saleh Deco aims to present products as accurately as reasonably possible.

Product information may include:

Product name
Description
Images
Dimensions
Material
Finish
Wattage
Voltage
Lumens
Colour temperature
Beam angle
IP rating
Driver information
Installation type
Technical specifications

Small variations may occur due to:

Manufacturing tolerances
Supplier batch differences
Natural material variation
Photography and lighting conditions
Screen colour differences
Supplier specification updates
Packaging or model revisions
Production improvements

Product images may show furniture, accessories, props, bulbs, installation examples or decorative settings that are not included unless expressly stated.

The customer must review the product specifications and confirm suitability for the intended space, voltage, application, installation method and technical requirement.

5. Product Availability

Stock availability may change until an order is formally confirmed.

Products are not reserved by:

Adding them to a shopping cart
Verbal interest
WhatsApp enquiry
Social-media message
Requesting a quotation
Requesting product information

Stock is reserved only after Saleh Deco confirms the reservation and receives any required payment or deposit.

Limited-stock, clearance, display, discontinued and last-piece products may become unavailable without prior notice.

6. Pricing and Currency

Unless otherwise stated, prices are displayed in United States dollars.

Payment may be made in USD or in an accepted equivalent local currency according to the exchange rate applied by Saleh Deco at the time of payment.

Prices may differ between:

Showroom
Website
Retail
Wholesale
Projects
Quotations
Promotions
Clearance sales
Special agreements

Prices may change without notice unless a quotation or order has been confirmed within its stated validity period.

Saleh Deco may correct a pricing, stock, technical or listing error before accepting an order.

If an error is discovered after payment, Saleh Deco may offer:

Order correction
Replacement product
Credit note
Refund
Cancellation of the affected item

7. Quotations

Quotations are valid for the period shown on the quotation.

If no validity period is stated, the quotation remains valid for seven calendar days from its issue date.

A quotation is based on:

Available stock
Current supplier prices
Current exchange conditions
Requested quantities
Provided specifications
Delivery location
Available project information

A quotation does not reserve stock unless Saleh Deco confirms the reservation and receives the required deposit or payment.

Changes in quantity, product, finish, location, technical requirement, installation scope or supplier price may require a revised quotation.

8. Order Confirmation

An order is confirmed only when Saleh Deco:

Accepts the order; and
Receives the required payment, deposit or written approval.

Website order acknowledgements do not necessarily represent final acceptance.

Website orders remain subject to:

Stock availability
Product condition
Correct pricing
Payment verification
Delivery area
Customer information
Internal review

If an ordered item is unavailable, incorrectly listed, damaged or discontinued, Saleh Deco may offer:

An alternative product
Partial fulfilment
Credit note
Refund
Cancellation of the unavailable item

9. Payment Terms

Payment terms depend on the sales channel, product type, customer profile, order value and confirmed agreement.

Saleh Deco may require:

Full payment before delivery
A deposit to confirm the order
Final payment before delivery or collection
Project payment stages
Written B2B payment terms

Unless otherwise confirmed in writing, products remain the property of Saleh Deco until payment is received in full.

Saleh Deco may delay delivery, collection, installation or order release until all due amounts are paid.

Bank, card, transfer or payment-processing fees may be charged where disclosed before payment.

10. Delivery and Collection

Delivery timing depends on:

Stock availability
Product condition
Order size
Delivery location
Vehicle and driver availability
Supplier lead time
Site readiness

Delivery charges are applied unless expressly included in the confirmed order.

The customer must provide accurate:

Name
Telephone number
Delivery address
Location information
Floor and access details
Elevator availability
Parking information
Building permissions
Responsible site contact

Additional charges may apply when delivery fails because of:

Incorrect customer information
Customer absence
Refusal to receive
Restricted access
Site unreadiness
Missing permissions
Unavailable lifting or access equipment

The customer or authorised representative should be available to inspect and sign for the order.

11. Delivery Charges

Delivery, transportation, lifting, handling, installation and service fees are non-refundable once the relevant service has been performed.

An exception may apply where:

Saleh Deco supplied the wrong product
The product was defective upon delivery
The agreed service was not performed
Saleh Deco approves otherwise in writing
Applicable law requires another remedy

Return collection, re-delivery or additional transport may be charged separately.

12. Lead Times

Lead times are estimates unless expressly guaranteed in writing.

Lead times may be affected by:

Supplier production
Shipping delays
Customs procedures
Port or airport delays
Road conditions
Public holidays
Weather
Security conditions
Government restrictions
Force majeure
Circumstances outside Saleh Deco’s control

A delay does not automatically create a right to cancel a custom, imported, reserved, project-specific or special-order product, except where applicable law requires otherwise or Saleh Deco agrees in writing.

13. Site Readiness

Where delivery, installation, measurement or technical work is required, the site must be ready before the scheduled visit.

Site readiness may include:

Correct electrical points
Completed ceiling and wall preparation
Correct voltage and electrical protection
Safe working access
Clear working space
Final measurements
Approved drawings
Building permissions
Availability of a responsible contact
Protection of floors, walls, furniture and finishes
Necessary lifting equipment or scaffolding where applicable

Additional charges may apply for waiting time, additional visits, re-delivery, storage or rescheduling caused by site unreadiness.

14. Installation and Technical Work

Installation is included only where expressly confirmed in writing.

The confirmed quotation or agreement determines the installation scope.

Unless expressly included, installation does not cover:

Civil works
Structural work
Ceiling reinforcement
Gypsum work
Painting
Special-surface drilling
Hidden wiring
Electrical fault correction
Removal of old fixtures
Programming
Scaffolding
Lifting machinery
Ceiling repair
Decorative finishing
Work by third parties
Work outside the confirmed scope

Saleh Deco is not responsible for work performed by external contractors, electricians, installers, designers or other third parties.

Where installation is performed by another party, the customer must ensure that the installer follows all product, electrical and safety requirements.

Additional work caused by site conditions, revised instructions or undisclosed requirements may require a revised quotation.

15. Electrical Conditions and Compatibility

Lighting and electrical products must be used with proper:

Voltage
Wiring
Grounding
Electrical protection
Ventilation
Drivers
Transformers
Controllers
Dimmers
Control systems

The customer must confirm compatibility before installation.

Incorrect installation, voltage fluctuation, surge, overload, incompatible controls, water exposure, poor ventilation or unsuitable site conditions may damage products and exclude warranty coverage.

Magnetic systems, track systems, dimmable products, smart products, LED strips, drivers, transformers and controllers must be used only with compatible components.

16. Measurements and Fit

The customer is responsible for verifying:

Product dimensions
Ceiling height
Suspension length
Wall and floor space
Furniture placement
Wiring locations
Cut-out dimensions
Installation clearances
Access requirements
Product compatibility

Saleh Deco may provide guidance, but final confirmation remains the customer’s responsibility unless a written measurement or design service has been included.

Measurements and installation requirements should be checked before ceiling, wall, wiring or furniture preparation begins.

17. Inspection Upon Delivery or Collection

Customers must inspect products promptly upon delivery or collection.

The customer must report visible issues within 48 hours, including:

Visible damage
Broken components
Wrong products
Missing products
Missing components
Quantity discrepancies
Packaging damage

Products related to a claim must remain:

Unused
Uninstalled
Unmodified
Unrepaired
Complete
In their original packaging

The customer should retain the packaging until the case is reviewed.

Installing, using, modifying, repairing or discarding the product before inspection may prevent Saleh Deco from verifying the claim.

The 48-hour reporting period applies to issues reasonably visible upon delivery. It does not automatically exclude a hidden defect that could not reasonably have been discovered during that period.

18. Showroom and Direct-Sale Exchanges

Saleh Deco does not accept change-of-mind returns as an automatic customer right for showroom and other non-electronic sales.

As a voluntary commercial accommodation, Saleh Deco may accept an eligible standard-stock product for exchange within two calendar days from the purchase or delivery date.

The product must be:

Unused
Uninstalled
Undamaged
Unmodified
Complete
In its original packaging
In resalable condition
Accompanied by proof of purchase

All exchanges are subject to inspection and approval.

When an exchange is approved, Saleh Deco will normally issue a credit note for use at Saleh Deco.

Credit notes:

Are not redeemable for cash
Cannot be transferred unless approved
Must be used according to any validity period stated on the credit note
May not be applied to restricted items or services where stated

19. Website and Electronic Orders

Qualifying consumers who enter into an electronic or distance contract may exercise the withdrawal right granted under applicable Lebanese law.

Where the legal withdrawal right applies, the customer must notify Saleh Deco within ten calendar days from delivery of the goods.

The product must remain:

Unused
Uninstalled
Undamaged
Unmodified
Complete
In its original condition
In its original packaging

The customer must return the product safely and provide proof of purchase.

The customer normally bears return transportation costs unless:

Saleh Deco supplied the wrong product
The product was defective upon delivery
Saleh Deco agreed otherwise
Applicable law requires otherwise

The legal withdrawal right may not apply where:

The product was used before the withdrawal period expired
The product was installed
The goods were made to order
The goods were customised
The goods were produced according to customer specifications
The goods were damaged through poor maintenance or improper handling
Another legal exception applies

Where the withdrawal request is valid, the customer will receive the remedy required by applicable law.

For voluntary exchanges outside the statutory right, Saleh Deco may issue a credit note at its discretion.

20. Change-of-Mind Requests

Except for any mandatory legal right applicable to qualifying electronic purchases, Saleh Deco does not accept returns because of:

Change of mind
Wrong selection
Wrong colour
Wrong size
Unsuitable appearance
Customer measurement error
Incompatibility not disclosed before purchase
Preference for another model
Failure to verify product dimensions or specifications

Saleh Deco may exceptionally approve an exchange at its discretion where the product qualifies under these Terms.

21. Defective, Damaged, Missing or Wrong Products

Visible damage, missing parts, quantity discrepancies or incorrect products must be reported within 48 hours from delivery or collection.

The customer should provide:

Invoice or order number
Product code
Clear photographs
Video where relevant
Photographs of the packaging
Description of the issue
Installation information where applicable
Serial number where available

Saleh Deco may inspect, collect or test the product before deciding the outcome.

Depending on the issue, product condition, availability, supplier review and applicable law, Saleh Deco may provide:

Repair
Spare parts
Replacement
Exchange
Credit note
Refund where legally required
Another appropriate remedy

A refund is not automatic unless required by applicable law.

A hidden defect reported after 48 hours will be reviewed according to the product condition, evidence, applicable warranty and mandatory consumer rights.

22. Non-Returnable Products

The following products are not eligible for voluntary return or exchange, except where defective, incorrectly supplied, legally non-conforming or otherwise required by applicable law:

Installed products
Used products
Modified products
Damaged products
Products without original packaging
Products missing components or accessories
Opened electrical or electronic products
Customised products
Made-to-measure products
Special-order products
Project-specific products
Products imported specifically for a customer
Products procured specifically for a customer
Cut cables
Cut wires
Cut LED strips
Cut profiles
Programmed products
Assembled-to-order products
Clearance products
Display products
Final-sale products
Discontinued products
Last-piece products
Products damaged through installation, transport, storage, handling or misuse

Opened electrical or electronic products may be reviewed only where a defect or legal non-conformity is alleged.

23. Furniture and Large Items

Furniture and large products are subject to the same return and exchange rules.

Customers must verify before confirmation:

Dimensions
Access routes
Door widths
Elevator capacity
Staircase access
Installation space
Colour and finish
Site suitability

Furniture and large items that cannot enter the premises because of incorrect measurements or access information are not considered defective.

Additional delivery, handling, lifting, return or storage fees may apply.

Custom, special-order or specifically imported furniture is non-returnable except where mandatory legal rights apply.

24. Clearance, Display and Final-Sale Products

Clearance, display, discontinued, limited-stock and last-piece products are sold according to their available condition.

They may include:

Display marks
Older packaging
Cosmetic imperfections disclosed before sale
Limited quantities
Discontinued parts
Limited future supplier support
No expected restock

These products are final sale and are not eligible for voluntary return, exchange or refund.

Final-sale status does not exclude mandatory rights relating to an undisclosed defect or legal non-conformity.

Customers are encouraged to inspect these products before purchase or acceptance.

25. Warranty

No product carries a standard Saleh Deco warranty unless a warranty is expressly confirmed in writing.

Warranty confirmation may appear on:

Product page
Quotation
Sales order
Invoice
Packaging
Warranty card
Supplier document
Written Saleh Deco confirmation

Where provided, the applicable warranty document defines its duration, scope and conditions.

A warranty normally covers a confirmed manufacturing defect under proper installation, use and maintenance.

Warranty does not cover:

Incorrect installation
Misuse
Negligence
Human error
Accident
Physical damage
Broken glass, crystals or shades after acceptance
Incorrect storage
Voltage fluctuation
Electrical surge
Overload
Incorrect wiring
Incorrect dimmer, driver or transformer
Incompatible controller or control system
Water or humidity exposure beyond the rating
Dust or heat exposure beyond the rating
Poor ventilation
Unsuitable site conditions
Unauthorised repair
Product modification
Normal wear and tear
Consumable components
Environmental colour change
Third-party transport damage
Third-party installation damage

Unless expressly confirmed, warranty does not include:

Delivery
Collection
Removal
Reinstallation
Site visits
Labour
Scaffolding
Lifting equipment
Civil works
Ceiling work
Electrical work
Decorative finishing
Third-party charges

Warranty solutions may include repair, spare-part replacement, product replacement, supplier review, credit note or another approved solution.

Nothing in this section limits any mandatory legal right.

26. Maintenance and Repairs

Maintenance and repair services are subject to:

Product condition
Technical feasibility
Spare-part availability
Supplier support
Inspection
Separate quotation where applicable

Repairing a product may not always be technically or commercially possible.

Any cost must be confirmed before work proceeds unless covered by a written warranty.

Saleh Deco is not responsible for data, settings, programming or modifications previously performed by third parties.

27. Special, Imported and Custom Orders

Special orders, customised products, imported products, project-specific products, modified products and made-to-measure products require written confirmation and may require a deposit or full payment.

Once confirmed, they cannot be cancelled, changed, returned or exchanged unless Saleh Deco agrees in writing or applicable law requires otherwise.

Lead times remain estimates and may be affected by suppliers, manufacturing, shipping, customs or external conditions.

Supplier changes, discontinuation or production limits may require:

Revised specifications
Alternative products
Revised timing
Cancellation and appropriate settlement

28. B2B, Wholesale and Project Orders

B2B, wholesale, architect, designer, contractor, developer, reseller and project transactions may have separate:

Pricing
Discounts
Payment terms
Delivery terms
Reservations
Lead times
Responsibilities
Installation scopes
Technical submittals
Approval procedures

Saleh Deco is responsible only for products and services expressly listed in the confirmed quotation or agreement.

Additional work, changes, urgent requests, re-deliveries, storage, site visits or coordination outside the agreed scope may be charged separately.

Consumer withdrawal rights intended for personal consumer purchases may not apply to professional or commercial transactions.

29. Product Application and Usage

Products must be used only for their intended purpose.

Indoor products must not be installed outdoors or in humid areas unless they carry the appropriate rating and are suitable for that application.

Outdoor products must be installed with proper:

Sealing
Drainage
Electrical protection
Cabling
Grounding
Environmental protection

Incorrect application, modification or use may affect performance and exclude warranty coverage.

30. Handling and Storage

After delivery or collection, the customer is responsible for proper handling and storage.

Products must be stored in a:

Dry
Clean
Safe
Protected
Suitable environment

Damage caused by humidity, impact, construction activity, stacking, heat, dust, water, poor storage or mishandling is not covered.

31. Lighting Calculators, Guides and Technical Content

Saleh Deco may provide calculators, guides, diagrams, articles, recommendations, layouts, comparisons, estimates and other technical or educational content.

These resources are provided for preliminary guidance and general support only.

Results depend on:

Information entered by the user
Tool assumptions
Available product information
Room dimensions
Geometry
Surface reflectance
Furniture and obstructions
Installation conditions
Electrical conditions
Product tolerances
Photometric performance
Applicable project requirements

Calculator and guide results are not:

Guarantees
Certified designs
Engineering approvals
Final execution drawings
Complete photometric studies
Hard-coded facts applicable to every space

The tools may not account for every:

Site condition
Reflection
Glare requirement
Irregular geometry
Obstruction
Heat condition
Voltage drop
Cable route
Installation constraint
Legal requirement
Technical standard

The user and relevant professionals remain responsible for verifying:

Final quantities
Fixture layouts
Product suitability
Electrical design
Cable size
Driver capacity
Compatibility
Installation requirements
Applicable standards
Regulatory compliance

The user uses the calculators, guides and related outputs at their own responsibility.

Saleh Deco is responsible only for technical calculations, drawings, layouts or services expressly included in a confirmed written quotation or agreement.

32. Customer-Submitted Plans and Information

Customers may submit plans, drawings, measurements, photographs, product lists or project information.

The customer is responsible for ensuring that:

The information is accurate
Measurements are correct
The latest plan version is supplied
They are authorised to share the material
Relevant conditions are disclosed

Saleh Deco may rely on the information provided.

Errors, omissions or changes in customer-supplied information may require revised recommendations, quantities, prices or layouts.

33. Order Changes and Cancellations

Order changes and cancellations require Saleh Deco’s approval.

Confirmed orders may not be cancelled where they are already:

Prepared
Reserved
Delivered
Installed
Modified
Ordered from a supplier
Imported
Customised
Assigned to a project

An approved cancellation may be subject to deductions for:

Supplier charges
Bank charges
Payment-processing fees
Delivery costs
Handling costs
Restocking costs
Non-recoverable expenses

This does not limit a mandatory legal withdrawal right that applies to a qualifying transaction.

34. Promotions and Discounts

Promotions, vouchers, bundles and discounts apply only:

During the stated period
While stock lasts
According to the stated conditions

Promotions may not be combined with:

Other promotions
Wholesale prices
Project prices
B2B discounts
Clearance offers
Special agreements

Saleh Deco may correct or end a promotion where there is a stock shortage, listing error, pricing error or campaign change.

35. Website Use

Customers may use the website to:

Browse products
Create an account
Request information
Submit forms
Place orders
Use lighting tools
Contact Saleh Deco

Users must not:

Attempt unauthorised access
Interfere with website operation
Submit false information
Introduce malicious code
Copy content for unauthorised commercial use
Misuse tools or services
Infringe intellectual-property rights
Use the website unlawfully

Saleh Deco may update, restrict or discontinue website content or functionality at any time.

36. Customer Accounts

Customers are responsible for:

Maintaining account security
Protecting login details
Providing accurate information
Reporting unauthorised use

Saleh Deco may suspend or restrict an account in cases of:

Misuse
False information
Suspicious activity
Unpaid amounts
Security concerns
Breach of these Terms

37. Privacy and Customer Data

Saleh Deco processes personal information according to its Privacy Policy.

Personal information may be used to:

Respond to enquiries
Prepare quotations
Process orders
Arrange delivery
Provide customer support
Issue invoices
Manage accounts
Investigate claims
Provide marketing where permitted
Meet legal and accounting obligations

Saleh Deco does not sell customer personal information.

Customers may review the full Privacy Policy on the Saleh Deco website.

38. Intellectual Property

The Saleh Deco website and related content may include:

Text
Product descriptions
Images
Logos
Brand names
Graphics
Layouts
Tools
Calculators
Guides
Diagrams
Marketing material

This material belongs to Saleh Deco or is used with permission.

It may not be copied, reproduced, altered, distributed, scraped or used commercially without written permission.

NOX, Objet Lumiere and Vicomte are Saleh Deco registered in-house trademarks.

39. Third-Party Links and Services

The website may include links or integrations provided by third parties.

Saleh Deco does not control all third-party websites, platforms, payment providers, map services, messaging services or social networks.

Use of a third-party service may be governed by that provider’s own terms and privacy policy.

40. Force Majeure

Saleh Deco is not responsible for delay or failure caused by circumstances outside its reasonable control, including:

Supplier delay
Manufacturing delay
Shipping disruption
Customs delay
Road closure
Strike
Electricity interruption
Internet failure
Fire
Natural event
Public emergency
Government restriction
Instability
Security event
Force majeure

Where possible, Saleh Deco will communicate material delays and propose a practical solution.

41. Limitation of Responsibility

To the extent permitted by law, Saleh Deco is responsible only for products and services expressly confirmed in writing.

Saleh Deco is not responsible for indirect loss arising from:

Project delay
Contractor delay
Third-party work
Incorrect installation
Unsuitable site conditions
Customer misuse
Business interruption
Lost profit
Loss caused by inaccurate customer information

For an approved claim, Saleh Deco’s responsibility may be limited to the repair, replacement, credit, refund or value of the affected product or confirmed service, subject to mandatory legal rights.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

42. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue to apply.

The invalid provision will be interpreted or adjusted only to the extent necessary to comply with applicable law.

43. Updates to These Terms

Saleh Deco may update these Terms from time to time.

The version displayed on the website at the time of an order generally applies to that transaction, subject to any specific written terms and applicable law.

Material changes do not retroactively remove rights already acquired under a confirmed transaction.

44. Governing Law and Disputes

These Terms are governed by the laws of Lebanon.

Customers should first contact Saleh Deco so that the parties can attempt to reach a practical resolution.

Where no resolution is reached, the dispute will be submitted to the competent authorities and courts in Lebanon.

45. Contact Information

For orders, exchanges, delivery issues, warranty claims, repairs or customer support:

Saleh Deco

Achrafieh 1937 Building

Alfred Naccache Street

Beirut, Lebanon

Telephone: +961 1 398 449

Mobile and WhatsApp: +961 3 133 364

Email: info@salehdeco.com

Website: salehdeco.com